Frequently Asked Questions
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If you cancel within 14 days of receiving the policy information you will only be charged our £50 policy issue fee and the Insurance Company's minimum charge for the time you have had on cover. The setup cost is the same for 1 day as if it had run for 365 days. These charges vary depending on the Insurer. Call our Customer Services Department for more information or click here to email us.
To cancel, you can write to us stating the reason and date, and making sure that you return your current certificate of Insurance or cover note. We recommend you contact us before making the decision to cancel on 0800 999 2030 or via email on cancellations@sureterm.com in order that you may make an informed desision. The adviser will inform you of any refund, or any additional payment, due following the cancellation.
If a claim is either pending (or has been settled against you) in the current period of Insurance, the Insurers will not allow a refund. For clients paying by instalments, this means that the instalments must continue to be paid until the premium is paid in full.
Insurers all have different cancellation charges and not all policies will allow a refund. Call our Customer Services Department for further information or click here to email us.
No, we will cancel your direct debit for you when the policy is cancelled, and calculate if you have under or overpaid.
If you chose to pay by instalments, it may be that the charges made by your Insurer and us are greater than the amount you have paid so far. Insurers sometimes charge on a short-period basis, meaning that the charge is not directly proportionate to the amount of time covered on the policy.