Frequently Asked Questions

A mid-term adjustment is where a change is made to a policy during the year - this can be any time during the policy, such as the first day or a day before renewal. This can include changing the car, adding drivers, removing drivers, change of address, change of mileage restriction or garaging arrangements.

Any thing that is a change to the policy must be notified to us and the underwriters informed. Failure to do so may invalidate the policy and you may not be covered in the event of a claim.

Contact our Customer Service Team Freephone on 0800 999 2030 or via email on change@sureterm.com, who will find the most competitive Insurer for you. This may be your current Insurer, or it may be beneficial to cancel your policy and place you with an alternative Insurer. Full advice will be given to you during the call.

It may be possible to add a driver, however it is all dependant on their details and the type of policy that you have. We will need full driver information including any previous claims and convictions. Contact our Customer Service Team for a quotation or click here to email.

Unfortunately not; the general rule is that the insurance premium is rated on the highest risk driver, which would be the youngest driver named on your policy.

You can change your vehicle on the policy by calling 0800 999 2030 and speaking to our Customer Services Department or by emailing us on change@sureterm.com.

The insurance companies keep track on the claim statistics in all areas of the UK so if you move to an area with higher claim amounts than previously it is seen as a higher risk for the insurer to take.

No, you cannot increase cover once the policy has started.

No, you cannot protect your No Claims Bonus after the policy has started.

This depends on how many motoring convictions you have on your driving licence, and who your Insurance Company is. Many Insurers that we deal with will allow two fixed penalty speeding convictions to be on your licence without increasing your premium. You should notify us as soon as you receive a conviction.

We should be notified of all amendments that would affect your policy. If you are in doubt, it is best to notify us anyway, as a claim could be affected if any of your information is incorrect. For example, if you obtain a motoring conviction we should always be advised as soon as possible.

To cancel, you can write to us stating the reason and date, and making sure that you return your current certificate of Insurance or cover note. We recommend you contact us before making the decision to cancel on 0800 999 2030 or via email on cancellations@sureterm.com in order that you may make an informed desision. The adviser will inform you of any refund, or any additional payment, due following the cancellation.

You will be in possession of your renewal invitation no less than 21 days prior to your renewal date.