Terms and Conditions of Business

Sureterm Direct is a National Operating Insurance Intermediary operating from the address overleaf and is Authorised and Regulated by the Financial Services Authority. Please read the following information carefully. It includes confirmation of our Terms of Business. This information is also available on our website and as a voice recording when you telephone us. If anything below is unclear to you, please contact us as soon as possible.


Our Services
We offer specialist advice and recommendations on your insurance needs.

We select products from the Insurers and Underwriters specially chosen to deal with the specialist vehicles that Sureterm Direct is renown for placing risks for. This means that we can only deal with products from a limited number of underwriters, those who are knowledgeable in our specialist vehicle field.

Law applicable - All contracts arranged through us are subject to English law unless we tell you otherwise.

When you ask for a quotation or buy services from us you are confirming that you accept all of the Terms and Conditions.

Unless we tell you otherwise at the time, we will not make a charge for obtaining quotations on your behalf. You will be under no obligation to take the insurance or other service for which we quote. Once you ask us to effect cover on your behalf, you will have entered into legally binding contracts with the following parties and will be bound by the terms and conditions of those contracts:

1. One or more insurers or suppliers of services for whom Sureterm Direct is an agent.


2. Sureterm Direct Ltd.

Insurers' and other Suppliers' Terms
Quotations include significant information about the terms and conditions that apply. If you want to know more before arranging cover, please ask us. Insurers and other suppliers charge for the cover and services that they provide. They may not refund full pro-rata amounts if you cancel or fail to comply with your contract with them.


Sureterm Direct's Terms
They include important aspects of our authority to act for the insurer or other supplier.

1. Disclosure of information by us - When we provide you with a quotation, we will include significant information that you need in order to decide whether or not to buy. If you are a Private Customer, you are entitled to a cooling off period of 14 days from the date of your quotation in which to ensure that you have all of the information you need. If we have not given you key information, such as excesses or exclusions on the policy, you will be entitled to a cooling off period of 14 days from the time you receive the information. If these circumstances apply, where upon we have not detailed the key information, you are entitled to cancel within this period and get all your money back. You are reminded that some calls are recorded for monitoring and training purposes.


2. Disclosure of information by you - You must answer all questions fully and truthfully. Failure to do so may result in changes to or cancellation of your contract or the refusal of the insurer or other service provider to pay a claim or provide a service. This requirement applies from when you first ask for a quotation through the currency of any contract and when you renew a contract. If any of the information that you give to us changes, you must tell us immediately.


3. Quotations - All of our quotations are indications based on the information that you give to us and are subject to completion by you of a satisfactory proposal or application form and to the insurer's or other supplier's full policy or contract terms, exceptions and conditions. Full specimen policy and contract wordings are available for you to see if you ask. Quotations may be amended or withdrawn at any time prior to cover commencing. Full information is available on request.


4. Commencement of cover - No cover is in force until confirmed by us in writing, even if you have paid all or part of the premium. In the case of motor insurance, written confirmation must, by law, take the form of either a Temporary Certificate of Motor Insurance (Covernote) or Certificate of Motor Insurance. If you buy motor insurance that offers an Agreed Value, this part of the cover is not in force until confirmed by us in writing.


5. You agree to premiums you pay to Sureterm Direct Limited being held in a non-statutory trust bank account, until being forwarded to the insurer. A non-statutory trust account allows us to make advances of credit to meet premium obligations to the insurer before the premium is received by us and to clear claims and refunds to be paid to clients before they are received from insurers


6. Recording and use of data - Information that you give to us is passed to the insurers and other suppliers with whom you enter into a contract. They may add it to databases used in the detection of fraud and other crimes. We may record telephone conversations.


7. Costs involved in placing your insurance - How the charges are calculated.
   
   a) Arranging cover - We may charge a fee according to the work done on your behalf. This fee is payable once you ask us to arrange cover, even if you change your mind before cover takes effect. As you may be aware, Sureterm Direct offers very unique schemes and products, which are not readily available from most insurers and brokerages. The cost for setting up, broking, computer systems, obtaining the specialist scheme, advertising, administration and staff costs will naturally vary for each case. You will therefore be told exactly how much you pay to the underwriter to carry the risk and the balance which goes to cover the costs detailed above BEFORE cover is placed.
   
   b) Instalment accounts - Arrangement, administration and credit charges are made. If you are paying by instalments, we will detail the total payments, including instalments, in the forms of the deposit paid and the monthly amounts as well as the frequency of payments.
   
   c) Changes after cover is effected - You will be charged a maximum of 50. Refunds of premium are remitted less our commission.
   
   d) Cancellation see section 8 below.
   
   e) Duplicate documents no charge.
   
   f) Cancelled or rejected cheques and direct debits - a fee of 30 is charged on each occasion.


8. Cancellation of cover - You may cancel your insurance or other contract by letter and, in the case of motor insurance, returning the Certificate of Motor Insurance. We may cancel your insurance or other contract by letter. Terms for cancellation vary and you may not be entitled to a pro-rata refund. If your insurance is cancelled after your insurer has become aware of an incident that may result in a claim, no premium or other refund will be made. If you are paying your premium and other charges by instalments, you must in these circumstances continue to pay until the balance is cleared. Policies such as Legal Cover are annual and transferable to other vehicles, and are therefore non-refundable. Sureterm Direct and yourself enter an annual contract, bound by the underwriters terms and those of Sureterm Direct as detailed on this page. The annual contract is renewable each year. You may wish to cancel your policy at any time, but please note that the work performed will incur a charge whether your policy has run for one day or one year; the set up broking costs will be the same. You will have been detailed the cost of broking your policy before inception and informed that this will be retained in the event of the policy being cancelled. Should you wish to cancel, the maximum we will retain from the annual total is the set up fee disclosed before policy inception, you will be charged nothing extra.


9. Making a complaint - We endeavour to provide a proficient service to all of our clients. Should you have any reason to complain about our service, please contact Marie Smale, Compliance and Personnel Manager, on 01480 371024, or e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or write to her at the company's offices. Should the dispute still not be resolved or made clear the situation, you may contact the Financial Ombudsman Service.

Copyright
Sureterm Direct Ltd. owns the copyright to all of the material in this site. No part of the material may be reproduced or copied, except for personal non-commercial use, without the prior written permission of Sureterm Direct Ltd. We do not accept any liability for errors or omissions relating to any information on this site. We reserve the right to change or Terms and Conditions at any time.